The easiest way to determine if one or more of these is the cause of the problem is to disable them and see if the problem goes away. The most common causes due to which a player might encounter an issue when playing our games are simply caused by anti-virus, firewall, ad blocking, and pop-up blocking softwares. What are the most common causes of technical issues or game loading problems?
If you do not know how to find this information, follow the instructions in the online help article entitled Determining your version of Microsoft Windows. You will need to know what version of the Microsoft Windows operating system is installed on your computer. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps. If you are still unable to play a game, continue using the suggested solutions until the problem is fixed. After trying the first solution, check to see if you can play the game. You may not be able to play a game on AOL Games for any one of several reasons.
